Cancellation & Refund Policy

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Last updated: September 2026

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We want our cancellation and refund terms to be clear, fair and straightforward.

This policy applies to eligible online courses, coaching services, live sessions, workshops and group programs purchased directly from Agile Apothecary LLC. Different terms may apply where a product or service is purchased through a third-party platform or where specific terms are displayed at checkout.

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1. Online Courses

 

14-Day Refund Period

Unless different terms are stated on the relevant course page or at checkout, eligible online courses purchased directly from Agile Apothecary may be refunded within 14 days of purchase.

To request a refund, please email info@agileapothecary.com within the 14-day period and briefly explain why the course did not meet your expectations.

 

We may ask you to complete at least one exercise or engage with a reasonable portion of the course before requesting a satisfaction-based refund. This helps us understand what did not work and improve our courses.

Once a refund is issued, your access to the refunded course and any associated materials or community features may be removed.

 

Courses Purchased Through Third Parties

Courses purchased through third-party platforms, such as Udemy or other marketplaces, are subject to the cancellation and refund policies of the platform through which the purchase was made.

Refund requests for those purchases should be submitted directly to the relevant platform.

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2. Clarity Sessions

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Cancellation More Than 24 Hours Before the Session

You may cancel your Clarity Session up to 24 hours before the scheduled start time and request a full refund.

You may also request to reschedule your session instead.

No explanation is required for a cancellation made within this period.

Please submit cancellation or rescheduling requests through the available booking system or by emailing info@agileapothecary.com.

 

Cancellation or Rescheduling Less Than 24 Hours Before the Session

For cancellations made less than 24 hours before the scheduled start time, the session fee is normally non-refundable.

We understand that unexpected situations happen. Where reasonably possible, we will try to accommodate a request to reschedule the session rather than forfeit it.

However, late rescheduling is offered at our discretion and cannot be guaranteed.

Where exceptional circumstances make it appropriate, we may also choose to provide a full or partial refund at our discretion.

 

No-Shows

If you do not attend your scheduled session and have not contacted us beforehand, the session will be considered provided and the session fee will normally be non-refundable.

The coach reserves the scheduled time exclusively for you, and a missed appointment usually cannot be offered to another client at short notice.

If an exceptional situation prevented you from attending, you are welcome to contact us. Any rescheduling or refund in these circumstances will be considered individually and is not guaranteed.

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3. Clarity Session Value Guarantee

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The Clarity Session is a collaborative coaching service, and we cannot guarantee a particular outcome, decision, breakthrough or result.

However, we want you to feel that the session itself was worthwhile.

If you attend the full Clarity Session and genuinely believe that it provided no value to you, you may request a refund of the $100 Clarity Session fee.

Please email info@agileapothecary.com after your session and briefly explain why you felt the session did not provide value.

We may ask reasonable follow-up questions so that we can understand your experience and improve our services. You will not be required to justify or defend your opinion.

Eligible refunds under the Clarity Session Value Guarantee will be processed within 7 business days of approval.

The Value Guarantee applies only to an attended Clarity Session. It does not override the late-cancellation or no-show provisions above.

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4. Ongoing Coaching

 

Ongoing coaching engagements are arranged separately from the $100 Clarity Session.

The cancellation, rescheduling and refund terms applicable to an ongoing coaching engagement will be communicated before the engagement begins and may depend on its structure, frequency and payment arrangement.

Unless different terms have been agreed in writing, the 24-hour cancellation rule described above applies to individual scheduled coaching sessions.

Payments for coaching sessions that have already been provided are generally non-refundable, except where otherwise agreed or required by applicable law.

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5. Agile Clinic and Live Group Sessions

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Cancellation More Than 48 Hours Before the Session

You may cancel your Agile Clinic booking up to 48 hours before the scheduled start time and request a full refund.

You may also request to move your booking to another scheduled Agile Clinic where space is available.

No explanation is required for a cancellation made within this period.

 

Cancellation or Rescheduling Less Than 48 Hours Before the Session

Cancellations made less than 48 hours before the scheduled start time are non-refundable. Requests to move to another scheduled Clinic may be accommodated at our discretion where space is available, but cannot be guaranteed.

 

No-Shows

If you do not attend your scheduled Agile Clinic session, your booking will be considered used and the fee will not be refunded or credited toward another session.

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Other Live Sessions, Workshops and Group Programs

Cancellation, rescheduling and refund terms for other live sessions, workshops and group programs may vary depending on the format and will be stated on the relevant service page, at checkout or in the applicable service agreement. Unless expressly stated otherwise, Agile Clinic cancellation terms apply only to Agile Clinic bookings.

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Digital Access Cancellation

Where course-library or other digital access is included with an Agile Clinic booking, cancellation or refund of the Clinic may also end any associated access provided as part of that booking.

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6. Cancellations or Changes by Agile Apothecary

 

Occasionally, we may need to cancel or reschedule a coaching session, Agile Clinic, workshop or other live service because of illness, technical problems, insufficient participation or other unexpected circumstances.

If we need to reschedule a service, we will make reasonable efforts to offer a suitable alternative.

If an Agile Clinic or other live service is rescheduled and you cannot attend the new time, you may request a full refund for the affected booking.

If Agile Apothecary cancels a service without providing it, you may choose between a full refund or, where available, transferring your booking to another suitable session.

Agile Apothecary is not responsible for additional costs or losses resulting from a cancellation or schedule change, except where otherwise required by applicable law.

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7. How Refunds Are Processed

 

Approved refunds will normally be returned to the original payment method used for the purchase.

We will initiate eligible refunds within the time stated in this policy. Your bank, card issuer or payment provider may require additional time to credit the funds to your account.

Any differences caused solely by exchange rates, card issuer fees or other charges imposed by third-party payment providers are outside our control.

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8. How to Request a Cancellation or Refund

 

Please contact:

Agile Apothecary LLC
info@agileapothecary.com

Please include:

• your name;

• the email address used for the purchase or booking;

• the course or service concerned;

• your booking date, where applicable; and

• a brief explanation where the refund request relates to dissatisfaction with a course or completed Clarity Session.

We will review your request and respond as soon as reasonably possible.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer law.